Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you (whether individually or on behalf of an entity you represent, "Customer", "Merchant", or "You") and the operator of RankOiq ("RankOiq", "Company", "We", or "Us").

By creating an account, accessing our website, provisioning a business workspace, or utilizing any of our software services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our platform.

RankOiq is a cloud-hosted software-as-a-service (SaaS) platform providing reputation management, customer feedback collection, branded QR code generation, and specialized hospitality operational tools.

Core features include review invitation dispatch via email, WhatsApp, and SMS click-to-chat; star-first customer feedback funnels with Google Review routing; private complaint recovery and AI-assisted response drafting; dining table and room service ordering boards; and hotel guest service request tracking. Features, allowances, and capacities vary by the subscription tier or trial active on your workspace.

To access the platform, you must register for an account by providing accurate, current, and complete information, including a valid email address and secure password. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

When you register and provision an initial business workspace, you are assigned the role of Workspace Owner. A workspace represents an isolated business tenant with independent settings, staff members, locations, and data.

The Workspace Owner holds primary administrative authority over billing, plan subscriptions, team member assignments, and data deletion. In organizational settings, the legal entity employing the account owner is deemed the authoritative owner of the workspace data.

RankOiq implements strict role-based access control (RBAC):

• Owner: Full authority over billing, subscription checkout, plan upgrades/downgrades, workspace deletion, location management, team member invites, and operational boards.
• Admin: Operational authority to send review invitations, manage customer contacts, edit onboarding profiles, view analytics, and manage dining/guest request orders. Admins cannot modify billing subscriptions or delete the workspace.
• Member: Operational access to view feedback, respond to guest requests, and update order fulfillment statuses. Members cannot send review invitations, alter plan settings, or modify team roles.

New eligible accounts receive a complimentary 7-day free trial upon registration.

• No Credit Card Required: New trials do not require payment details at registration and will never automatically charge your card.
• Trial Allowances: Includes 1 business workspace, 1 physical location, 15 review invitation attempts, 15 inbound private feedback responses, 50 dining table & room service orders, 50 hotel guest service requests, and up to 2 team member seats.
• Trial Expiration: At the conclusion of the 7-day period, the workspace transitions to an Expired Trial status. Your existing records, customers, QR codes, and past orders are safely preserved. New billable actions (such as sending new invitations or receiving new orders) are restricted until a paid subscription is activated.

Accounts registered prior to the 7-day policy transition that received a grandfathered 14-day free trial will retain their full original 14-day duration according to their stored server timestamp.

RankOiq guarantees that grandfathered evaluation periods will not be artificially shortened or prematurely terminated.

RankOiq offers three standard commercial tiers tailored to your operational scale:

• Starter: Designed for single-location businesses. Includes 1 workspace, 1 location, 150 monthly invitations, 100 feedback responses, 100 dining/room orders, 100 guest requests, and up to 3 team seats.
• Growth: Designed for multi-location hospitality venues. Includes up to 2 workspaces, up to 3 locations, 500 monthly invitations, 300 feedback responses, 300 dining/room orders, 300 guest requests, and up to 8 team seats.
• Pro: Designed for hotel groups and multi-property enterprises. Includes up to 5 workspaces, up to 10 locations, 1,500 monthly invitations, 1,000 feedback responses, 1,000 dining/room orders, 1,000 guest requests, and up to 20 team seats.

Customers may select between monthly or yearly billing cadences:

• Starter: $29 per month (billed monthly) or $288 per year (equivalent to $24.00/month; annual saving of $60).
• Growth: $49 per month (billed monthly) or $488 per year (equivalent to approximately $40.67/month; annual saving of $100).
• Pro: $99 per month (billed monthly) or $988 per year (equivalent to approximately $82.33/month; annual saving of $200).

Prices are quoted in US Dollars (USD). Taxes, VAT, or regional sales taxes may be calculated and added at checkout depending on your jurisdiction.

Paid subscriptions automatically renew at the conclusion of each billing period (monthly or annually) using the stored payment method on file, unless you cancel the subscription prior to the renewal date.

We provide advance in-app notifications and email reminders 4 days and 2 days prior to any annual renewal charge to ensure you are informed of upcoming renewals.

Our payment processing and subscription billing are powered by Polar (Polar Software Inc.), acting as the Merchant of Record. By subscribing to a paid plan, you authorize Polar to charge your designated payment method for all applicable subscription fees.

Polar's terms of service and privacy policy govern payment processing, invoice generation, currency conversion, and sales tax compliance.

If a recurring subscription payment fails (e.g., due to an expired card or insufficient funds), your subscription status transitions to past_due.

During the provider-configured recovery window, RankOiq displays prominent payment recovery notices to the workspace owner and provides direct access to update billing details. Existing business data is never immediately deleted due to a payment failure. If payment cannot be recovered after retry attempts, access to paid features will be suspended until the payment method is updated.

Workspace owners may add, update, or replace their payment method at any time through the secure hosted Customer Portal provided by Polar.

Card Removal Restriction: In accordance with provider security rules, a payment method linked to an active recurring subscription cannot be deleted without first providing an active replacement payment method or scheduling cancellation of the subscription.

Upgrades: When upgrading to a higher subscription tier, new quotas and location allowances become active immediately. Prorated charges are calculated and billed via Polar according to provider billing standards.

Downgrades: When requesting a downgrade, the change takes effect at the end of the current pre-paid billing period. If your current active locations, workspaces, or team members exceed the allowances of the lower tier, you must adjust your resources before the downgrade takes effect.

You may cancel your subscription at any time directly through the Plan & Usage page or the Polar Customer Portal.

Cancellation sets your subscription to cancel at the end of your current billing period (cancel-at-period-end). You will retain full access to your plan quotas and features until the effective cancellation date. No further recurring charges will occur following cancellation.

Because RankOiq provides a fully featured 7-day evaluation period without requiring a credit card, paid subscription fees are generally non-refundable once billed, except where required by mandatory consumer protection laws in your jurisdiction.

If you believe an incorrect or duplicate charge occurred, please contact our support team at support@rankoiq.tech within 14 days of the charge date for investigation and resolution.

All plan allowances (invitation attempts, inbound feedback, orders, and guest requests) are authoritatively metered on our servers using atomic row-level database locking to prevent accidental overspending.

Unused monthly invitation allowances do not roll over to subsequent billing periods. Submitting dining orders, moving orders through kitchen statuses, or updating guest requests does not consume review invitation quotas.

Merchants agree to upload and message only customers from whom they have obtained lawful contact consent under applicable communications legislation (such as TCPA, CAN-SPAM, GDPR, or CASL).

Merchants must never purchase third-party email lists, scrape phone numbers, or dispatch unsolicited review requests. Every invitation email automatically includes an unsubscribe link; bypassing or altering this link is strictly prohibited.

You agree not to use RankOiq for any unlawful, deceptive, or abusive activities, including:

• Sending bulk unsolicited emails, spam, or phishing communications.
• Distributing malicious software, scripts, or offensive content.
• Fabricating customer orders or generating artificial review activity.
• Attempting to bypass tenant isolation, reverse-engineer backend APIs, or overload infrastructure.

Violation of these rules will result in immediate workspace suspension without refund.

Merchants utilizing our review funnel features must comply with the terms and review guidelines of third-party platforms, including Google Business Profile policies.

Review gating (prohibiting or discouraging negative reviews while selectively soliciting positive reviews) is prohibited by major review platforms. RankOiq allows merchants to offer customers both a public review link and private feedback options at every star rating. Customers retain absolute freedom to express their genuine, unmanipulated opinions.

For restaurants, cafes, and hotels using our digital menu, tabletop ordering, and room service features:

• Product Accuracy: Merchants are solely responsible for item descriptions, allergen disclosures, dietary notices, and published prices.
• Order Fulfillment & Food Safety: Merchants are solely responsible for preparing, fulfilling, and delivering orders safely and in compliance with local food safety regulations.
• Independent Payment: Submitting a dining order through RankOiq generates an operational ticket on your staff board; it does not process guest payments through Polar. Merchants collect dining payments through their existing on-premise POS or cash systems.

Customers who submit private feedback or notes through our public funnels retain ownership of their words. By submitting feedback, customers grant the receiving merchant a license to review and respond to the communication.

RankOiq does not endorse or assume liability for opinions, claims, or feedback submitted by merchant customers.

Merchants retain all intellectual property rights in the trade names, trademarks, and logos they upload to their workspaces.

By uploading assets, you grant RankOiq a non-exclusive, worldwide license to host, display, and render your logos solely for the purpose of generating your branded QR collateral, digital menus, and feedback interfaces.

The RankOiq platform, software, codebase, visual designs, logos, documentation, and user interfaces are the proprietary intellectual property of RankOiq and its licensors.

Except for the limited license granted to use the SaaS during your subscription or trial, no title or ownership rights are transferred to you.

While we strive for 99.9% platform availability, we do not guarantee uninterrupted, error-free operation. We may perform scheduled maintenance, software updates, or emergency infrastructure repairs from time to time.

We are not liable for outages caused by external cloud providers (Neon, Cloudflare, Polar), Internet service interruptions, or third-party email delivery delays.

We reserve the right to suspend or terminate your account and workspace if you breach these Terms, fail to pay recurring subscription fees, engage in abusive or illegal activities, or pose a security risk to the platform.

Upon termination for breach, your right to access the service ceases immediately, and any outstanding fees become immediately payable.

Workspace owners may export customer contacts, review records, and order histories through standard CSV export features at any time during an active trial or subscription.

Following account closure or termination, historical records are retained according to our statutory accounting policies and deleted in accordance with our data retention schedule.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE RANKOIQ PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE DO NOT GUARANTEE THAT REVIEWS OR RATINGS WILL INCREASE, THAT HOSPITALITY ORDERS WILL BE FULFILLED WITHOUT ERROR, OR THAT THIRD-PARTY PLATFORMS WILL NOT MODIFY THEIR POLICIES. IN NO EVENT SHALL RANKOIQ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, OR DATA.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the operator's approved corporate jurisdiction (subject to final legal operator confirmation), without regard to its conflict of law principles.

Before filing a formal legal claim, you agree to contact us in good faith at support@rankoiq.tech to attempt an informal resolution. Any formal dispute shall be settled by binding individual arbitration or within courts of competent jurisdiction.

We reserve the right to modify these Terms at any time. When changes are made, we will update the "Last Updated" date and provide reasonable notice via our website or in-app dashboard.

Your continued use of RankOiq after revised Terms take effect constitutes your acceptance of the updated terms.

If you have questions regarding these Terms & Conditions, please contact us: